A man recently shared his disappointment after being handed a supposedly ‘defective’ brand-new Tata Nexon from a seller in Bengaluru. Taking to Instagram, Sharath Kumar posted a video illustrating how he, along with his family and friends, eagerly went to receive the Tata Nexon he had ordered for Rs. 18.2 lakhs, only to be surprised by a defective car. In the video, he meticulously highlighted each issue, such as water in the headlights, scratches on the front bumper and quarter panel frame, improperly fitted door rubber beading, flawed welding on the door’s scuff plate, and scratches on the tailgate frame.
Expressing his discontent, Kumar criticised the Tata dealer in Yelahanka, labelling them as the worst. In a lengthy caption, he lamented, “Dreams of my family Shattered when I went to take delivery of NEXON FACELIFT Automatic Petrol Fearless Plus worth 18.2 Lakhs from probably the Worst Dealer of TATA MOTORS i.e PRERANA MOTORS, Yelahanka as they tried to sell me a Defective NEXON Facelift vehicle without doing PDI or any QC they registered vehicle in my name.”
Despite venting his complaints, Kumar claimed that neither the dealer nor Tata showed any interest in resolving the issue or providing a replacement or refund. He alleged, “Its been a month since then, Neither PRERANA nor TATA have any interest in resolving this issue or providing me with a Replacement or Refund. All they want is me to accept their vehicle after its repaired with a 2 year extended warranty. PRERANA or TATA have no sympathy or guts to accept their mistake, they only keep trying to convince me that its a good vehicle to drive.”
In an attempt to seek redress, Kumar turned to social media, and his post garnered over 6.5 million likes, prompting a response from Tata Nexon’s official handle.
Here’s the Viral Video:
View this post on Instagram
They wrote, “Hi @shras007, our sincere apologies for the inconvenience caused. Please share your email ID via DM, so we can have the relevant team assist you soon.”
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However, Kumar remained dissatisfied and responded, “Already in discussion with Prerana CEO Prithvi & Tata Karnataka Zonal Manager Mohammed Ahmed, I’m not at all happy with the solution. We will rather meet in Court soon.”
As of now, there has been no further update regarding the resolution or progress in the matter.
